Terms of Service

Last updated: May 2, 2026

These Terms of Service (“Terms”) govern your access to and use of the GlowEngine platform, including the web application, iOS app, Android app, and public booking pages (collectively, the “Service”), provided by GlowEngine, LLC (“GlowEngine,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You may use the Service only if:

• You are at least 18 years old.
• You operate or are employed by a licensed aesthetic, medical spa, or wellness practice located in the United States.
• You have the authority to bind the practice to these Terms.
• You are not prohibited from using the Service under applicable law.

GlowEngine is a business-to-business service. It is not intended for direct use by patients and is not a consumer product.

2. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@glowengine.ai if you suspect unauthorized access.

3. Subscription, Billing, and Refunds

3a. Free Trial

New practices receive a 30-day free trial. No payment method is required to start the trial. Trial accounts have access to all Service features during the trial period.

3b. Subscription Plans

After the trial period, continued use requires a paid subscription. Pricing is based on the number of active providers on the account (currently $149/provider/month). You authorize us to charge your payment method on a monthly basis.

3c. Account Lifecycle

The subscription progresses through the following states:

• Trialing: 30-day free period; full access.
• Active: paid subscription in good standing; full access.
• Grace Period: payment has lapsed; 7-day grace period during which full access continues while we attempt to collect payment.
• Restricted: payment has not been collected after the grace period; the account is in read-only mode. Writes are blocked (no new appointments, patients, services, or messages) but existing data remains accessible for export.
• Canceled: account is closed. Data is retained for the wind-down period described in our Privacy Policy, then deleted.

3d. Payment Processing

Payments for GlowEngine subscriptions are processed by Stripe, Inc. on our behalf. By providing a payment method, you authorize Stripe to charge that method according to your selected plan.

3e. Refunds

Subscription fees are non-refundable except as required by applicable law or as we determine in our sole discretion on a case-by-case basis.

3f. Taxes

You are responsible for all applicable taxes on your subscription fees. If we are required to collect taxes, they will be added to your invoice.

4. Patient Payment Processing (Stripe Connect)

Practices may collect patient payments through the Service using Stripe Connect. By enrolling in Stripe Connect, you agree to Stripe’s Connected Account Agreement (available at stripe.com/legal/connect-account) in addition to these Terms.

GlowEngine does not charge a platform fee on patient payments routed through the Service at this time. We may begin charging a platform fee in the future upon notice as described in Section 14.

You are solely responsible for setting your own service prices, issuing refunds, and resolving payment disputes with your patients. GlowEngine is not a party to any transaction between you and your patients.

5. Acceptable Use

You agree not to:

• Use the Service for any purpose that is illegal or prohibited by these Terms.
• Upload or transmit patient data without a lawful basis for processing that data.
• Use the Service for businesses outside the aesthetic, medical spa, or adjacent wellness sector without our prior written approval.
• Attempt to access any part of the Service by automated means (scraping, crawling, or bulk data extraction) except as explicitly permitted by an API integration we provide.
• Overload, disrupt, or otherwise impair the technical infrastructure of the Service.
• Introduce malware, viruses, or malicious code.
• Reverse-engineer, decompile, or disassemble the Service.
• Resell or sublicense the Service to third parties without our written consent.

6. Patient Data and HIPAA

6a. Your Responsibility as Data Controller

You, as the practice, are the data controller for all patient personal information you upload to or collect through the Service. You represent that:

• You have a lawful basis (consent, contractual necessity, or another recognized basis) to collect, upload, and process each patient’s personal data.
• You have provided patients with any privacy notices required by applicable law.
• You will respond to patient requests to access, correct, or delete their data.

6b. HIPAA Business Associate Agreement

If you are a HIPAA-covered entity and you upload or process protected health information (PHI) through the Service, you must execute a Business Associate Agreement (BAA) with GlowEngine before doing so. Contact [support@glowengine.ai] to request a BAA. Using the Service to process PHI without a signed BAA is a breach of these Terms.

6c. Medical Malpractice and Patient Consent

The Service is a practice management tool, not a medical decision-support system. You are solely responsible for the clinical care of your patients, for obtaining informed consent for any procedure you perform, and for maintaining appropriate medical liability insurance. GlowEngine has no responsibility for clinical outcomes or for any patient claim arising from treatment decisions made using or recorded in the Service.

7. Intellectual Property

7a. Your Data

You retain ownership of all data, content, and records you upload to the Service (“Your Content”). You grant GlowEngine a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely to provide the Service to you.

7b. GlowEngine Platform

GlowEngine and its licensors own all rights in the Service, including the software, design, trademarks, and documentation. These Terms do not transfer any ownership rights to you.

7c. Feedback

If you provide feedback or suggestions about the Service, we may use that feedback without restriction and without obligation to you.

8. Data Export

You may export your practice data (patient records, appointments, invoices) at any time while your account is active using the export tools provided in the Service. After account cancellation, you have 90 days to export your data before it is deleted. We are not responsible for data loss after the retention period expires.

9. Termination

9a. Termination for Convenience

Either party may terminate these Terms at any time. You may close your account through the billing settings in the Service. We may terminate your account by providing 30 days’ written notice.

9b. Termination for Cause

We may suspend or terminate your account immediately, without notice, if:

• You materially breach these Terms and fail to cure within 10 days of written notice.
• You use the Service to commit fraud or illegal acts.
• Continued service would expose GlowEngine or third parties to legal liability.

9c. Effect of Termination

Upon termination, your access to the Service will cease. Sections 6 (Patient Data), 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 13 (Governing Law) survive termination.

10. Warranty Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT WILL GLOWENGINE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• GLOWENGINE’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO GLOWENGINE IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the above limitations apply only to the extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless GlowEngine and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Any claim by a patient arising from your clinical care, medical malpractice, or failure to obtain informed consent.
• Your failure to comply with HIPAA or other health data privacy obligations.
• Any third-party claim related to Your Content.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms that cannot be resolved informally will be resolved by binding arbitration in [CITY, STATE] under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction. YOU AND GLOWENGINE WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

15. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy and any BAA or Order Form, constitute the entire agreement between you and GlowEngine regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
• Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No Agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and GlowEngine.

16. Contact

For questions about these Terms, contact us:

GlowEngine
Email: support@glowengine.ai