Help with the GlowEngine app and platform
The fastest way to reach our team is by email. We read every message and typically respond within one business day.
When you write in, it helps to include your practice name and, if the issue is about a specific screen, a short description of what you were doing and what you expected to happen.
GlowEngine is the software your medical spa or aesthetics practice uses to run its business. For questions about your appointment, treatment, billing, or medical records, please contact the practice you booked with directly. They hold your records and can help you fastest.
If you received an appointment text and need to change or cancel it, use the link in that message, or reply to the practice.
Practices that process protected health information (PHI) through GlowEngine can request a Business Associate Agreement (BAA) by emailing support@glowengine.ai.
For questions about how we handle data, see our Privacy Policy and Terms of Service.